Membership Policy
Please take a moment to review our membership policy carefully. By purchasing a membership, you agree to the following terms and conditions. Thank you for your understanding and for being a part of our community:
1. Rescheduling Policy
– Rescheduling Within the Active Period: All lessons can be rescheduled as long as the new date falls within the active period of the purchased membership. If the new date exceeds the membership period, the hours will be marked as completed, with no entitlement to a refund.
2. Cancellations Related to the Instructor
– Instructor Connectivity Issues: If the instructor cannot connect due to a force majeure reason (such as technical difficulties or emergencies), the missed lesson can be rescheduled within the active membership period. If rescheduling is not possible within this period, coupons will be issued for the next billing cycle as a credit for missed lessons, ranging from 1 to 5 days. There will be no refunds or credits for more than 5 missed lesson days.
3. Student Absences and Cancellations
– Cancellation Notice: To cancel a class, the student must notify the instructor at least 24 hours before the class time, either by email or through the instructor’s WhatsApp group.
– Last-Minute and Same-Day Cancellations: Cancellations made on the same day of the class or at the last minute will be considered absences. Such lessons will be marked as completed and cannot be rescheduled or refunded.
– Absence Penalty: If a student accumulates more than 5 absences in a month, their membership will be suspended without the right to a refund. Students with six-month or annual memberships may choose to pause their remaining membership months and resume classes at a later date when they are ready to continue.
4. Commitment to Schedule
– No Carrying Forward to New Periods: All lessons must be used or rescheduled within the active membership period. Unused lessons cannot be carried over to future membership periods.