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Online Spanish Classes

Terms Conditions

1. General Terms

By purchasing a membership, you agree to comply with all terms and conditions outlined in this policy. These terms are non-negotiable and established to maintain program integrity and fairness for all members.

2. Class Rescheduling and Time Change Policy

  • 1-on-1 Private Classes (Beta & Weekend Programs):
    • Rescheduling (changing to a different day at the same contracted time): Students are permitted to reschedule a maximum of 2 times per month. Requests must be sent to your assigned instructor via WhatsApp or email, at least 24 hours in advance and within the active membership period. Late or additional requests will not be honored.
    • Permanently changing your class time: Students may request a permanent change to their scheduled class time up to 3 times per month. Requests must be made during the active week, by Friday, to take effect in the following week. Approval is subject to instructor availability and cannot be guaranteed. Please note: If your current instructor is not available during your newly requested permanent schedule, a new instructor will be assigned to you based on availability.
    • Temporary time changes (requesting to modify the hour for one occasion) are allowed only if the instructor has availability and are subject to the permanent change limits above.
    • All granted changes or rescheduled classes must be taken within your active membership period. Failure to use rescheduled classes in this timeframe will result in those classes being marked as completed, with no refunds or extensions.
    • All options above are strictly accommodations for extraordinary circumstances and do not set any expectation of ongoing flexibility.
  • Group Classes (Monthly & 4-Month Commitment Programs):
    • Rescheduling is not available for group classes under any circumstances. Students who miss group classes will receive a recorded video of the session. No alternative accommodations will be provided.
    • Class time changes: Students may request to change their group class time (moving to a different scheduled group) a maximum of 3 times per month. Requests must be made in the active week, by Friday, to be assigned to a new time/group for the following week. Approval depends on available space in alternate groups.

3. Attendance, Punctuality, and Absence Policy

  • All classes will begin promptly at the contracted time. Each instructor will connect and be ready to deliver a high-quality, energetic, and enthusiastic lesson for the full duration of your class block.
  • Lessons have a set duration of 55 minutes and will end at the scheduled time, regardless of student arrival time. Instructors serve consecutive class blocks, making punctuality essential for all students.
  • Late arrivals will reduce the effective time and quality of your class. Under no circumstances will the class extend past the scheduled end time for any reason, including late arrival by the student.
  • We strongly urge all students to arrive punctually, as arriving late shortens your learning experience and may disrupt the instructor’s schedule for other students.
  • For all programs, any class missed without the required 24-hour advance notice for rescheduling or cancellation is considered a “no-show” and will be marked as completed. No refunds or credits will be issued for no-show classes.

4. Membership Cancellations & Refunds

  • For Recurring Monthly Memberships ($99/month, $190/month, $240/month):
    • You may cancel your monthly membership at any time.
    • To cancel, you must notify us via email at info.onlinespanishclasses@gmail.com at least 7 days before your next automatic payment is due.
    • Your access will continue until the end of your current billing period, after which you will not be charged again.
  • For Fixed-Term Memberships (4-Month Commitment Plan – $319):
    • This is a one-time payment for a fixed-term plan and is non-refundable once the first class of the plan has been taken.
    • If you need to make a change before your first class has occurred, please contact us immediately at info.onlinespanishclasses@gmail.com.

5. Commitment to Schedule

  • All lessons included in your membership must be utilized within the active membership period.
  • Unused lessons cannot be carried forward to future periods or transferred.

6. Performance Requirements

  • To successfully complete a level and advance to the next, students must achieve a minimum score of 90% on the level completion exam.
  • This policy ensures that students have mastered the material before progressing, guaranteeing a strong foundation for future learning.

7. Payment & Billing

  • Monthly Memberships are billed automatically on a recurring basis every 30 days until you cancel.
  • The 4-Month Commitment Plan is a single, one-time payment of $319.
  • All payments are processed securely through our designated payment provider.

8. Instructor-Led Cancellations

  • In the rare event that an instructor is unable to conduct a class due to emergencies or force majeure, we will work with you to reschedule the missed lesson within your active membership period.
  • If rescheduling is not possible, a credit (in the form of a coupon) will be issued to your account for a future class. This credit will not exceed the value of the missed class.